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To find a specific fault code, try our Fault Code Search. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Clear the Jam in Areas 3, 4 Message
NOTE: If a sheet has jammed in the Fuser, and part of the sheet is visible at the left-hand side of the Fuser, do not pull the sheet directly out of the machine from this side as the sheet may tear. Remove the Fuser to Clear a Jam Inside the Fuser (Area 3) . Fuser . more...
- Black Lines on Copies When Using the Document Handler
Use the [Up] or [Down] arrow buttons to select [Test pattern number 2]. Select the [Start Test] button. more...
- Clear the Jam in Areas 2, 3, 4 Message
NOTE: If a sheet has jammed in the Fuser, and part of the sheet is visible at the left-hand side of the Fuser, do not pull the sheet directly out of the machine from this side as the sheet may tear. NOTE: If a jam in area 3 cannot be cleared by following the instructions provided, then remove the Fuser and clear the paper jam either through the Fuser Access Gate or from the left-hand side of the Fuser. If the jammed sheet is visible at the left-hand side of the Fuser, place the Fuser Module . more...
- Noise From Inside the Machine
If an Output Device is Installed, Make Sure That the Output Device is Parallel to the Machine . NOTE: If the Front Door will not close, make sure that the Xerographic Module is positioned and latched correctly. If the Front Door will not close, make sure that the Fuser Module is positioned and latched correctly. more...
- Clear the Jam in Tray 4 Message
Clear the Jam in Paper Trays 1, 2, 3, or 4 . Open the paper tray slowly. Load hole-punched paper with the holes on the left side in Paper Trays 1, 2, 3, or 4. more...
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